Privacy Policy
Last updated November 10, 2025
Table of contents
Introduction
Who are we?
What personal data do we collect?
What do we use your data for?
On what bases do we process your data?
How long do we keep your data?
Use of cookies and tracking technology
Sharing of data with third parties
Security of your data
International data transfers
Your rights
Changes to this statement
Introduction
This Privacy Statement describes how CatalysIT ("we," "us" or "our") collects, uses and processes personal data, including through its sub-brand Vocall.be. By using our services or visiting our websites (including www.catalysit.com and www.vocall.be), you consent to the practices set forth in this statement.
Who are we?
CatalysIT is a Belgian software company founded by Ismail Göktaş. For any questions regarding this policy, you can contact us at:
Name: Ismail Göktaş
Phone: +32 468 28 70 75
Email: info@catalysit.com
What Personal Data Do We Collect?
We may collect:
Identification data: first name, last name, email address, phone number, physical address
Usage data: IP address, browser type, visited pages, access times
Communication data: information you voluntarily submit via contact forms or emails
Vocall.be data: when you submit information via vocall.be or make inbound calls, your call may be recorded for training purposes (a notice is provided beforehand)
Why Do We Use Your Data?
We use your personal data to:
Provide and deliver our services
Respond to your requests and expressions of interest
Improve our products and services
Conduct marketing (unless you opt out)
Manage customer relationships and support
Fulfill legal obligations
Ensure system and service security
5. Legal Bases for Processing
We only process your data if:
It is necessary for a contractual agreement
You have given explicit consent
We have a legitimate interest that does not override your rights
We are legally required to do so
Data Retention
We retain your personal data for no longer than 1 year from your last interaction, unless a longer retention period is required by law.
Cookies and Tracking Technologies
We use cookies to operate our website, remember your preferences, and analyze usage. You can configure your browser to refuse or alert you to cookies.
Sharing of Personal Data
We use third-party software and service providers including Airtable, Retell.ai, Framer, Twilio, Make.com, N8N, and others. These providers may access personal data strictly for service delivery. We never sell personal data.
Data Security
We implement appropriate technical and organizational measures to safeguard your personal data against unauthorized access, loss, or misuse.
.International Transfers
Some service providers may be located outside the EU. In such cases, we ensure that appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs).
Your Rights
You have the right to:
Access your data
Correct or delete your data
Restrict processing
Object to processing
Data portability
Withdraw consent
Requests can be sent to info@catalysit.com. We respond within 30 days. You also have the right to file a complaint with the Belgian Data Protection Authority (www.gegevensbeschermingsautoriteit.be).
Changes to This Policy
We may update this policy from time to time. Changes will be published on our websites. The latest version will always be accessible at www.catalysit.com/privacy.
Last updated: November 10, 2025